When you place your order, you agree to the following terms:
Seeds
Each of our seed varieties is grown in New Mexico. All of our seeds meet and greatly exceed the USDA standards for germination rates as they all have germination rates that exceed 80%. We have a very limited supply of seeds and cannot replace seed packets or refund orders due to germination issues.
Live Plants and Trees
Although the seed that produces our plants comes from New Mexico, our plants are grown in California. We guarantee that your plants will arrive alive. Please email us if you're not satisfied within the first 24 hours of receiving your plant. We will require that you send us a photo so that we can help you address the issue - but once we receive your photos, we will review your concerns and provide guidance on how to resolve the issue.
Unfortunately, if you've given your plants less-than-optimal care or haven’t followed our instructions for your live plant, your purchase isn't covered by our guarantee.
*Replacement shipping costs are at the customer’s expense.
Germination Times and Growth Rates
Seeds and live plants are like humans: they all grow differently! We cannot predict how quickly your seeds will germinate, nor can we predict how fast your plants will grow. All seeds and plants are unique and must be nurtured properly in a suitable environment. Because every plant is unique and every growing environment is unique, your results will vary.
Growing Practices and Environment
We do our best to give you the essentials for starting your seeds and plants, but we're unable to provide every detail for planting. It's important to do your research as well. Though we wish we could guarantee the success of every seed and plant once it is planted, we cannot. Pests, planting outside of recommended growing zones, neglect, extreme weather damage, drought, disease and poor soil conditions can impact your chances of success.
Plants are living organisms and are subject to unpredictable conditions every day. However, we do our best to ensure that you are getting a quality product. Seeds and plants are our business, and we strive to build customer relationships based on trust and reliability. If you have any questions about plant hardiness or the best trees and plants for your area, contact your local County Agricultural Extension Office.
Shipping
Seed orders typically ship within 48 hours. Live plants typically ship on Mondays, Tuesdays, and/or Wednesdays to prevent them from sitting idle at the post office on Sunday. External factors could delay shipping time. Because these are estimates, exact shipping and handling cannot be guaranteed.
Shipping live plants has its challenges and weather can often impact shipping. Some plants are cold sensitive, so it is best to ship them during months with mild temperatures. If you choose to order your plant during a time period with extreme temperatures, we are not responsible for any temperature related damage.
If you would like to delay your delivery date, please email us and we would be happy to work with your preferred schedule.
All orders are at the buyer's risk. Any order that is claimed as not received will not be resent or refunded unless the order is returned to us by USPS, or unless the tracking information deems it lost. Please be aware that shipping times can vary widely - from several days to several weeks (international). We are unable to offer tracked international shipping, but we can email an image of the order before shipment so we can verify the destination address with you and you know exactly what you will receive.
Damaged Orders
We guarantee that your order is packed and shipped carefully to ensure a safe delivery. For this reason, it's extremely rare that packages are broken or damaged in transit. If you've received a damaged package, please email us with a picture of the package prior to unboxing it so we can address the issue with USPS.
Product Descriptions
Our pictures represent plants and trees at maturity to give you an idea of their future appearance. Typically, your plant will not look as pictured upon arrival. Younger plants are naturally thinner in shape and less branched than mature plants but will grow fuller with time.
Cancelling an Order
Once you've completed the checkout process, your credit card will be charged. Because your order is processed and shipped so quickly, cancellations and changes must be made by emailing us within four hours of placing your order. After your order is packed and shipped, it cannot be changed or canceled.
Returns
We do not accept returns.
Wholesale Orders
To qualify for wholesale purchase, you must adhere to the following guidelines: Your online order must exceed $250 and payment must be made via credit card, PayPal or Apple Pay at time of order. You must enter coupon code “wholesale25” at checkout to receive your 25% discount. Wholesale orders will only be accepted through online orders.
Discounts & Coupons
Only one coupon code can be used per order. You cannot combine coupons to receive multiple discounts. All coupons must be applied at the time of purchase.